Frequently Asked Questions

ORDERING

1. How do I place an order?

You can place an order on our website by selecting the item you want and adding it to your cart. Then, proceed to checkout, enter your shipping and billing information, and complete your purchase.

2. Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account will make it easier to track your order and save your information for future purchases.

3. Can I change or cancel my order after it has been placed?

If your order has not yet shipped, please contact us at [email protected] and we will do our best to accommodate your request. However, if your order has already been shipped, we cannot make any changes or cancellations.

SHIPPING

1. Where do you ship?

We ship worldwide from our location in the USA.

2. How long does shipping take?

Shipping within the USA typically takes 4-7 business days, while international shipping takes 12-15 business days.

3. How much does shipping cost?

Shipping is free within the USA. For international shipping, there is a flat rate of $13.99.

4. Can I track my order?

Yes, we will provide you with a tracking number once your order has shipped.

RETURN & REFUND

1. What is your return policy?

We accept returns within 15 days of the delivery date for a full refund or exchange, as long as the item is in its original condition.

2. How do I initiate a return?

Please contact us at [email protected] to initiate a return. We will provide you with a return address and instructions.

3. How long does the refund process take?

Once we receive your returned item, we will process your refund within 7-14 business days.

4. Do you cover the cost of return shipping?

No, the customer is responsible for the cost of return shipping.

CANCELLATION

1. Can I cancel my order?

If your order has not yet shipped, please contact us at [email protected] and we will do our best to accommodate your request. However, if your order has already been shipped, we cannot make any changes or cancellations.

2. Will I receive a refund if I cancel my order?

If your order has not yet shipped, we will issue a full refund. However, if your order has already been shipped, you will need to initiate a return once you receive the item.

PAYMENT

1. What forms of payment do you accept?

We accept all major credit cards, and PayPal.

2. Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information.

3. When will my payment be processed?

Your payment will be processed immediately upon checkout.

4. Do you charge sales tax?

Sales tax will be applied to orders shipped within the USA, based on the applicable state and local tax rates. International orders are not subject to sales tax.

CONCLUSION

We hope this FAQ section has provided you with the information you need to confidently make a purchase from Felonus. If you have any additional questions or concerns, please don’t hesitate to contact us at [email protected]. We are always happy to assist you in any way we can.

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